Support Portal

Logging into the platform 5

• How to login to the EFI Platform
• 2-Step Google Authentification
• SMS Authentification
• Wrong or expired code
• Technical requirements

Dashboard 1

• Dashboard

My Report 8

• My report
• Theme scores
• Assessment
• Risk theme graph
• Data completeness

View all 8

Data submission 4

• Data submission
• Uploading files onto the platform
• Status "Completed" to submit the files
• Viewing all submitted files

Counterparties 7

• Counterparties
• Add new counterparty/counterparty already in EFI
• Add new counterparty - nominate a new counterparty
• Viewing counterparty nomination status
• Viewing Counterparty’s reports

View all 7

Risk benchmarking 3

• Risk benchmarking
• Using graphic controls
• Distribution metrics

Managing user and permissions 6

• Adding new user
• User management permissions
• Available permissions
• Counterparty segment administration
• Report sharing for institution administrators

View all 6

Elucidate live website status 1

• Elucidate live website status

Vendor Management 1

• Vendor management

Data Protocols 2

• Elucidate data protocols
• Pseudonymised and anonymised data

Data Processing 1

• Elucidate data privacy process

FAQs 13

• Glossary
• How to access reports articles
• How to submit data files
• How to add new users to the EFI platform
• How to delete users

View all 13

Model Releases 0

EFI model 1

• Sanctions

Model Changelog 1

• Release 3 of the Model