If the login page shows Wrong or expired code after you enter your 2-step verification code, one of the checks below usually solves it.
Enter the code quickly
Authenticator app codes change every 30 seconds and SMS or voice codes expire after a few minutes. If the code changed while you were typing, wait for the next one and enter it straight away. Do not reuse a code you have already entered once.
Check your phone's clock (authenticator app)
Authenticator apps generate codes from the current time, so the phone's clock must be set automatically:
- Android: Settings → System → Date & time → turn on Automatic date & time (or Set time automatically).
- iPhone / iPad: Settings → General → Date & Time → turn on Set Automatically.
In Google Authenticator you can also open the menu → Settings → Time correction for codes → Sync now.
Make sure you are using the right account entry
If you have set up EFI more than once, your app may contain several "Elucidate" entries and only the most recent one is valid. Delete the old entries so you always read the code from the correct one.
Start the login again
- Close the login page, go back to efi.elucidate.co and log in with your email address and password.
- Enter the current code from your app or phone.
Lost your phone or no longer receive codes?
Use the recovery code you saved when you set up 2-step verification: on the code screen choose the option to use a recovery code instead. If you do not have your recovery code, create a support ticket; after verifying your identity Elucidate resets 2-step verification on your account so you can set it up again at your next login.