Support Portal

EFI is available at efi.elucidate.co. Your account is created by your institution's administrator or by the Elucidate team, and you receive a welcome em...

2-step verification adds a second check to your login: besides your password you enter a 6-digit code generated on your phone. It is enabled on your account...

2-step verification adds a second check to your login: besides your password you enter a 6-digit code that Elucidate sends to your phone. It is enabled on y...

If the login page shows Wrong or expired code after you enter your 2-step verification code, one of the checks below usually solves it. Enter the code qu...

EFI is a web application; nothing needs to be installed on your computer. Make sure your environment meets the requirements below before your first login. ...