The Signals Dashboard (Dashboard in the menu, titled Dashboard on the page) is your landing page after logging in, unless your institution also holds an assessment product — then the Dashboard entry opens the ratings dashboard and this page is at /tickets/dashboard. It gives you a real-time summary of open signals (tickets), helps you spot trends, and lets you assign unassigned signals without leaving the page. Use it to get a quick read on your team's workload and prioritize what needs attention.
Understanding the Metrics
The six cards across the top summarize your current signal workload. The first three cards are clickable and navigate directly to a pre-filtered view of My Signals:
- Open Tickets navigates to all open signals across the organization.
- Assigned to Me counts all signals assigned to you, open or closed; clicking it opens your open ones.
- Unassigned navigates to signals that have no assignee yet -- these are the ones that need someone to pick them up.
Avg Resolution is the average time from opening to closing of the signals closed in the last 30 days, excluding closes with the reason Automatically Closed, Merged or Monitoring.
The Today (24h) card shows how many signals were created in the last 24 hours and how many of those are already closed; click either number to open that list.
The Monitoring card shows three linked figures: Closed (signals closed as Monitoring), Scheduled (those with a reopen date) and Reopened (open signals that came back from monitoring).
Charts
Category Breakdown on Open Tickets shows a donut chart of how your open signals are distributed across categories such as FRD (Fraud), SEC (Securities), REG (Regulatory), DBR (Data Breach), BUS (Business), and website-change. Categories under 3% of the open total are pooled into Other. This helps you identify which risk categories are dominating your queue.
Open Signals by Creation Date shows a line chart of open signals by creation day. Toggle between 7 Days and 30 Days to change the time window. A spike on a particular day may indicate a batch of new adverse media findings that arrived together.
Assigning Signals from the Dashboard
The Quick Assignment panel lists the ten newest open signals that nobody owns, so you can assign them without navigating away from the dashboard; Refresh under the list reloads it.
To assign a signal, click the Assign users... dropdown next to the signal title, search for a team member by name, then click Save. The signal disappears from the Quick Assignment list once assigned. If you change your mind before saving, click Cancel to clear the selection.
Click the signal title to open the full ticket detail view if you need more context before assigning.
Recent Signals
The Recent Signals table at the bottom lists the 100 most recent open signals, newest first, 25 at a time (Per page changes this). Each row shows the sequence number, title, current status, assignee, category, and creation date. Click any row to open the full ticket detail view. Hold Ctrl (or Cmd on Mac) while clicking to open the ticket in a new tab.
Auto-Refresh
The dashboard refreshes automatically every 60 seconds. The Last updated timestamp next to the title shows when data was last loaded. You can also trigger a manual refresh using the refresh button next to the timestamp.