Support Portal

Analytics - A quantitative overview of the number of risk-factors that affect the theme score Data completeness* - Measure of available data to compute...

You can access your report by going to the "My Report" tab on the upper left side of the tab bar. You can then choose between our three type...

To submit data files, you can go to the "data submission" tab, as shown below. There, you can pick one of the data file categories by clicking &qu...

If your user account has the administrator capability, you can add new users to the EFI platform by accessing the user management section on the "Setti...

If your user account has administrator capability, you can delete users by accessing the user management section on the "Settings" tab on the top ...

If your user account has administrator capability, you can change the user permissions by accessing the user management section in the "Settings" ...

First and foremost, your privacy and the safety of your data and that of our customers and counterparties are highly important to us.  The data you uplo...

You can find a detailed list of our sub-processors here.

The Correspondent Banking Due Diligence Questionnaire (CBDDQ) is an enhanced and reasonably harmonised regulatory standard for cross-border and other higher...

There are two ways to deliver your data to us: 1. Manual – Through the efi.elucidate.co platform 2. API – Automated data delivery More information on w...