This page is a ticket queue for customer screening alerts — the tickets raised when a customer matches a sanctions, PEP, or watchlist record. Navigate here via Case Management > Customer Screening Tickets.
This page is available when your institution has both screening and client-screening enabled.
Looking to check a name against the lists by hand? That lookup now lives on its own Watchlist Search page — it was removed from here to avoid duplicating the same tool in two places.
Customer Screening Tickets
The upper section displays tickets generated from customer screening activity, filtered to show only customer-type tickets. By default, completed tickets are excluded so you can focus on open work items.
Tickets work the same way as on the main Case Management page — you can assign them, update statuses, add comments, and categorize them. The key difference is that this view is pre-filtered to customer screening tickets only, so you don't need to manually filter out transaction screening or monitoring tickets.
Filtering tickets
Click Show Filters to open the filter panel with options to narrow down the ticket list.
Notable filters:
| Filter | Description |
|---|---|
| Closure Reason | Filter by how tickets were resolved — useful for auditing whether tickets were closed as false positives vs. escalated externally |
| Category | Multi-select from the standard categories (e.g., Money Laundering, Terrorist Related, Fraud) to focus on specific risk types |
| Exclude completed tickets | On by default — uncheck to include already-resolved tickets in the list |
| Only show my tickets | Filter to tickets assigned to you |
Exporting tickets
Click Export to download the current ticket list. The export respects any active filters, so apply your filters first to export a targeted subset.