Support Portal

This tab provides a remediation tool to users of the EFI platform. Following report generation, your financial institution may wish to start initiating reme...

To create an action against a particular theme, click on “Action” to the right of the theme, and a window will pop-up. Here you can set the remediation a...

Once a ticket has been created, it will be displayed under the specific theme on the Remediation main page.

If you wish to update the progress of your ticket, you can click on the ticket, and the entire history of the ticket will be displayed. Here you can add add...

There is an option to share your tickets/actions with your counterparties. To share these, open the particular ticket/action and click on the “Share with an...

If you have accidentally chosen the wrong counterparty, delete the counterparty by clicking on the red trash icon. You can proceed to add the correct counte...

You can delete a ticket by clicking on the delete button at the top of each ticket. You will then need to confirm the action.

In cases where data has been provided for extended reports, any transformations which were required in order to process the data are noted in the “Extended ...